DOND NATURALS LLC

Privacy Policy & Cookie Disclosure

Last Updated: May 7, 2026

DOND Naturals LLC ("Company," "We," "Us," or "Our") is committed to handling your personal information lawfully, transparently, and responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have regarding your data.

This Policy applies to all information collected through our website, landing pages, funnels, purchase flows, surveys, and any other digital properties operated by DOND Naturals LLC (collectively, the "Site"). By using the Site or purchasing any product, you agree to this Policy. If you do not agree, please discontinue use immediately.

This Policy does not apply to third-party websites linked from our Site. Those sites govern their own data practices independently.

Section 1 — Information We Collect

1.1 Information You Provide Directly

When you interact with our Site, purchase a product, fill out a form, or contact us, we may collect:

• Full name, email address, phone number, and mailing/shipping address

• Payment information (credit/debit card details). Note: Card data is processed by our third-party payment processor. DOND Naturals LLC does not store or have access to full card numbers.

• Health and wellness information you voluntarily submit through surveys, intake forms, quiz funnels, or similar features (e.g., health goals, supplement history, lifestyle questions)

• Communications you send us, including support requests, feedback, and replies to our messages

• Marketing preferences and subscription status

Providing this information is voluntary, but certain information (such as name, email, and payment details) is required to complete a purchase or access our services.

1.2 Information Collected Automatically

When you visit our Site, we and our service providers automatically collect certain technical and behavioral data, including:

• IP address, browser type, device type, operating system, and screen resolution

• Pages visited, time spent on pages, referring URLs, and clickstream data

• Cookie identifiers and similar tracking technologies (see Section 6 for full Cookie Disclosure)

• Advertising identifiers used by Meta (Facebook/Instagram) and Google for ad targeting and attribution

1.3 Health & Survey Data — Special Notice

Because we collect health-related information through our quiz funnels and survey forms, we treat this data with heightened care. This information is used solely to personalize product recommendations and improve our communications. It is never sold. It is never shared with third parties for their own marketing purposes. It is stored in GoHighLevel (GHL), our CRM platform, with access limited to authorized personnel only.

Submitting health information through our Site does not create a physician-patient relationship. See our Terms of Service for the full medical disclaimer.

Section 2 — How We Use Your Information

We use the information we collect for the following purposes:

To Fulfill Orders & Deliver Services

• Process payments and complete transactions

• Ship products and send order confirmations, tracking updates, and delivery notifications

• Respond to customer support requests

To Communicate With You

• Send transactional emails (order receipts, shipping notifications, account updates)

• Send marketing emails, SMS messages, and promotional communications via GoHighLevel (GHL) — with your consent

• Deliver automated follow-up sequences based on your purchase or survey responses

To Personalize Your Experience

• Use survey and quiz responses to tailor product recommendations and content

• Segment our audience for more relevant communications

For Advertising & Retargeting

• Use Meta Pixel (Facebook/Instagram) to measure ad performance and serve retargeted ads to users who have visited our Site

• Use Google Ads tracking to measure conversions and serve ads across Google’s advertising network

• Share limited data (hashed email, device identifiers) with Meta and Google for audience matching and lookalike targeting

For Security, Compliance & Fraud Prevention

• Detect and prevent fraudulent transactions and unauthorized access

• Comply with applicable laws and respond to lawful requests from government authorities

• Enforce our Terms of Service

For Business Analytics & Improvement

• Analyze aggregated, de-identified data to understand usage patterns and improve our Site and products

• Conduct internal audits and performance reviews

Section 3 — Who We Share Your Information With

We do not sell your personal information. We do not trade it. We share it only in the limited circumstances described below.

Service Providers

We share data with vendors who help us operate our business, under contractual obligations to protect your data and use it only as we direct:

• GoHighLevel (GHL) — CRM, email, and SMS marketing platform

• Payment processors — to handle transactions securely

• Shipping and fulfillment providers — to deliver your orders

• Website hosting and infrastructure providers

• Customer support platforms

Advertising Platforms

We share limited data with Meta (Facebook/Instagram) and Google for ad measurement, retargeting, and lookalike audience creation. This may include hashed email addresses, IP addresses, and device identifiers. Both platforms operate under their own privacy policies, which you can review at facebook.com/privacy and policies.google.com/privacy.

You can opt out of Meta’s use of your data for advertising at facebook.com/adpreferences and Google’s at adssettings.google.com.

Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of DOND Naturals LLC, our customers, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site if such a transfer occurs.

What We Never Do

• We never sell your personal information to data brokers or third-party marketers

• We never share your health/survey data with third parties for their own marketing purposes

• We never share your payment card numbers with any party other than our payment processor

Section 4 — Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you

• Correction — Request that we correct inaccurate or incomplete information

• Deletion — Request that we delete your personal information, subject to legal retention obligations

• Opt-Out of Marketing — Unsubscribe from email or SMS communications at any time using the opt-out link in any message, or by contacting us directly

• Opt-Out of Ad Tracking — Manage your ad preferences directly with Meta and Google using the links in Section 3

To exercise any of these rights, contact us at [INSERT SUPPORT EMAIL]. We may verify your identity before processing your request. We will respond within a reasonable timeframe and at no charge. We will not discriminate against you for exercising these rights.

California Residents (CalOPPA & CCPA)

California law grants additional rights, including the right to know what categories of personal information we collect and share, and the right to opt out of the sale of personal information. We do not sell personal information. California users may contact us at [INSERT SUPPORT EMAIL] to exercise their rights under the CCPA.

We honor Do Not Track (DNT) browser signals. When a DNT signal is detected, we do not plant tracking cookies or serve behavioral advertising.

Children’s Privacy (COPPA)

Our Site and products are not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If we discover we have collected such information without verifiable parental consent, we will delete it promptly. Our lead ads and marketing are not targeted at minors.

Section 5 — Data Security & Retention

Security

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data in transit, access controls limiting data to authorized personnel, and regular security monitoring of our systems.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you via email within 7 business days of discovery, as required by applicable law.

Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it in accordance with our retention practices.

Health and survey data is retained for the duration of your customer relationship and for a reasonable period thereafter for legitimate business purposes, unless you request deletion earlier.

Section 6 — Cookie Policy & Tracking Technologies

This section explains how DOND Naturals LLC uses cookies and similar tracking technologies on our Site.

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They enable the site to remember your actions and preferences, improve your experience, and help us understand how the Site is used.

Types of Cookies We Use:

Strictly Necessary Cookies

Essential for basic site functionality. These enable page navigation, form submission, and session management. They cannot be disabled without breaking core site features.

Performance & Analytics Cookies

Collect anonymous data about how visitors use the Site — such as pages visited, time on page, and error messages. We use this to improve site performance. This includes Google Analytics.

Functionality Cookies

Remember your preferences and settings (such as region or language) to provide a more personalized experience on return visits.

Advertising & Retargeting Cookies

These are the most significant from a privacy standpoint. We use:

• Meta Pixel — Tracks actions on our Site (page views, purchases, form submissions) and sends this data to Meta (Facebook/Instagram) to measure ad performance and enable retargeted advertising

• Google Ads Conversion Tracking — Tracks when a user completes a purchase or other conversion action after clicking a Google ad

• Google Remarketing — Enables us to show DOND Naturals ads to people who have previously visited our Site across the Google Display Network

These cookies may link your activity on our Site to your identity on Meta and Google platforms. Both companies have their own privacy policies governing how they handle this data.

Social Media Cookies

If you share content from our Site to social media platforms, those platforms may set their own cookies. We do not control those cookies.

Managing & Opting Out of Cookies

You can manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may impair Site functionality.

For advertising cookies specifically:

• Opt out of Meta advertising: facebook.com/adpreferences

• Opt out of Google advertising: adssettings.google.com

• Opt out of network advertising generally: optout.networkadvertising.org

By continuing to use our Site without adjusting your cookie settings, you consent to our use of cookies as described above.

Section 7 — Email & SMS Communications (CAN-SPAM & TCPA)

We collect your email address and phone number to send you order-related communications and, with your consent, marketing messages via GoHighLevel (GHL).

Our Email Commitments

• We will not use false or misleading subject lines or sender identities

• We will identify promotional messages as advertising where required

• We will include our physical business address in all commercial emails

• We will honor unsubscribe requests promptly — within 10 business days

• You may unsubscribe at any time using the link at the bottom of any email or by contacting us directly

SMS / Text Message Communications

By providing your phone number and opting in, you consent to receive recurring automated marketing text messages from DOND Naturals LLC via GoHighLevel. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

To opt out of SMS messages, reply STOP to any message. To get help, reply HELP. For questions, contact us at [INSERT SUPPORT EMAIL].

Section 8 — Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated Policy on this page with a revised "Last Updated" date. Where required by law, we will notify you by email.

Your continued use of the Site after any update constitutes acceptance of the revised Policy.

Section 9 — Contact Us

For questions, data requests, unsubscribe requests, or privacy concerns, contact us at:

DOND Naturals LLC

A Wyoming Limited Liability Company

Email: [email protected]

Website: https://DONDnaturals.com

This document is a bootstrapped working draft. Have it reviewed by a licensed attorney before relying on it as final legal protection.